Privacy Policy

1. What Data Do We Collect?

We process personal data that you provide to us directly or that is automatically collected when you visit our website. This includes:

 

• Contact Details: Name, email address, phone number, postal address.

   

• Appointment and Treatment Data: Booked services, appointment history, as well as relevant information regarding skin type, allergies, or intolerances necessary for a safe cosmetic treatment.

   

• Technical Data: IP address, date and time of access, browser information, operating system, and device data.

   

• Payment Data: Information required to process payments (e.g., for online bookings or gift card purchases).

   

2. How Do We Collect Data?

Data collection occurs through various channels:

 

• Direct Input: When you fill out a contact form, book an appointment online or by phone, subscribe to a newsletter, or send us an email.

   

• Automatically Upon Visiting the Website: Technical data is automatically recorded by our systems and our website host (Wix) when you access our website.

   

• Cookies and Tracking Technologies: We use cookies on our website to ensure functionality, analyze usage, and improve our services.

   

3. Why Do We Collect This Data?

We process your data for the following purposes:

 

• Provision, operation, and optimization of our website.

   

• Processing of appointment bookings, inquiries, and treatments.

   

• Individual consultation and professional execution of cosmetic services.

   

• Billing, payment processing, and accounting.

   

• Customer communication (e.g., appointment confirmations or reminders).

   

• Fulfillment of legal and tax-related retention obligations.

   

4. Who Do We Share This Data With?

Your data is treated confidentially. We only share it if necessary to fulfill our services or if there is a legal obligation:

 

• IT and Hosting Service Providers: Specifically Wix.com (hosting platform for our website and, where applicable, booking system).

   

• Payment Service Providers: For the secure processing of online payments.

   

• Authorities: Insofar as we are legally or judicially obligated to do so.

   

• We do not collect or share data with third parties for commercial advertising purposes.

   

5. Where Do We Store the Data?

Data is stored on the secure servers of our website provider Wix.com as well as on our local, protected systems. As Wix is a global provider, data may also be processed on servers outside of Switzerland or the European Economic Area (EEA) (e.g., in Israel or the USA). Wix ensures that the level of data protection corresponds to Swiss standards through appropriate safeguards (such as Standard Contractual Clauses).

 

6. How Long Is Data Retained?

We only store your personal data for as long as necessary to fulfill the purposes mentioned above or as mandated by statutory retention periods (e.g., tax and commercial law retention periods, typically 10 years). Once the purpose no longer applies and statutory retention obligations expire, the data is deleted or anonymized.

 

7. How Do We Protect Your Data?

We implement appropriate Technical and Organizational Measures (TOMs) to protect your data against unauthorized access, loss, misuse, or alteration. This includes SSL/TLS encryption of our website and restricted, secure access to our customer data.

 

8. How Do We Handle Minors?

Our services are generally intended for individuals who have reached 18 years of age. Persons under the age of 18 should not submit personal data to us or book appointments without the consent of a parent or legal guardian. For treatments performed on minors, the consent of a legal guardian is required.

 

9. Updates or Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time to ensure it complies with current legal requirements or reflects changes to our services. The latest version will always be accessible on our website.

 

10. Contact

If you have any questions regarding the collection, processing, or use of your personal data, or if you wish to request information, corrections, or deletion, please contact:

 

Seoul Room skincare studio by Cosima Märki

 

Cosima Märki

 

Pfeffingerstrasse 18

 

4053 Basel, Switzerland

 

Email: hello@seoulroom.ch

 

Phone: +41 76 420 48 77

 

11. Disclaimer

The content of this website has been created with the utmost care. However, we cannot accept any liability for the accuracy, completeness, or timeliness of the content. As a service provider, we are responsible for our own content on these pages in accordance with general laws. We accept no liability for material or immaterial damage resulting from the use or non-use of the information provided, or through the use of incorrect and incomplete information, unless caused by proven intent or gross negligence.