Refund Policy

Seoul Room skincare studio by Cosima Märki
Pfeffingerstrasse 18
4053 Basel, Switzerland
Email: hello@seoulroom.ch
Thank you for your trust in Seoul Room skincare studio. We place great importance on the highest quality and customer satisfaction. Below you will find our policies regarding refunds, cancellations, and exchanges.

1. Services and treatments
Services already provided: Cosmetic treatments and services already performed are excluded from a refund or credit.
Dissatisfaction: Should you ever be not completely satisfied with a treatment, please inform us immediately or within 48 hours of your appointment. We will work together to find a fair solution (e.g., by correcting or supplementing the treatment).

2. Appointment bookings and cancellations
Free cancellation: If you cancel or reschedule your booked appointment at least 24 hours before the agreed time, you will not incur any charges. Any treatment fees already paid in advance will be credited towards your next appointment or, upon request, issued as a studio voucher.
Late cancellation/no-show: For cancellations less than 24 hours before the appointment or in case of a no-show, the right to a credit note is forfeited. The full treatment fee will be charged.

3. Cosmetic products and personal care items
Returns for credit: You can return unopened, unused, and originally packaged products within 14 days of purchase upon presentation of the receipt. Refunds are issued exclusively in the form of studio credit (merchandise voucher). Cash refunds or bank transfers are not possible.
Opened or used products: For hygienic and health reasons, cosmetic products that have already been opened, unsealed or used are generally excluded from exchange, return and credit.
Skin intolerances: Should you experience a demonstrable, unexpected allergic reaction or skin intolerance with a purchased product, please contact us immediately. We will review each case individually and usually offer an exchange or a store credit.
Defective / Damaged Goods: If you have received a damaged or defective product, we will of course replace it free of charge with a flawless product or issue a corresponding voucher.

4. Vouchers
No cash payment: Sold vouchers (credit or treatment vouchers) and issued credit notes cannot be redeemed for cash or paid out to a bank account.
Remaining balance: If a voucher has a remaining balance after redemption, this will be left on the voucher and can be used for later treatments or product purchases.

5. Return procedure
If you wish to return purchased goods:
1. Please contact us by email at hello@seoulroom.ch or bring the unopened product along with the proof of purchase directly to our studio.
2. After verifying that the item is in perfect condition, we will issue the credit note directly on site or send you the voucher code by email.